FAQ
Does the app slow down my store?
Section titled “Does the app slow down my store?”No. The bar script is approximately 15 KB and loads asynchronously — it does not block your page from rendering. Shopify’s own performance tools (Lighthouse, Online Store Speed) will not penalize you for installing the app.
What happens if I uninstall the app?
Section titled “What happens if I uninstall the app?”When you uninstall the app, Shopify sends us a GDPR data deletion webhook. Within 48 hours, we permanently delete your store’s settings and all associated analytics data. The bar is also removed from your storefront immediately upon uninstall.
Can I have multiple bars active at the same time?
Section titled “Can I have multiple bars active at the same time?”Pro plan only. The Free plan allows one active bar at a time. With Pro, you can have unlimited bars active simultaneously — useful for A/B testing messages or targeting different bar designs to different pages.
What’s the difference between the announcement bar and inline section block?
Section titled “What’s the difference between the announcement bar and inline section block?”| Placement | Behavior |
|---|---|
| Announcement bar (fixed top/bottom) | Sticks to the top or bottom of the viewport as customers scroll. Always visible. |
| Inline section block | Placed inside a page section via Shopify’s theme editor. Scrolls with the page content. |
Use the announcement bar for maximum visibility. Use the inline section block if you want the bar to appear within a specific part of your layout (e.g., just above the cart drawer).
Does it work with any Shopify theme?
Section titled “Does it work with any Shopify theme?”Yes. The bar injects via a Shopify script tag and works with all published themes including custom themes. The announcement bar variant uses a fixed-position overlay that renders above your theme. The inline section block requires Online Store 2.0 themes.
How are impressions counted?
Section titled “How are impressions counted?”An impression is recorded each time the bar is rendered and visible to a visitor. Refreshing the page counts as a new impression. Multiple impressions from the same visitor in the same session are each counted individually.
How are conversions counted?
Section titled “How are conversions counted?”A conversion is recorded when a visitor who was shown the bar completes an order in the same session. Sessions expire after 30 minutes of inactivity.
Can I show a different threshold to customers in other countries?
Section titled “Can I show a different threshold to customers in other countries?”Yes — this is the Geo-Targeting feature, available on the Pro plan. You can set a different threshold and currency for each country you ship to.
Is the app GDPR compliant?
Section titled “Is the app GDPR compliant?”Yes. See our full Privacy Policy for details. The app does not collect personally identifiable information from storefront visitors — only anonymous analytics events tied to a randomly generated session ID.
I have another question.
Section titled “I have another question.”Email us at [email protected] — we typically respond within one business day.